Workplace Conflict Resolution & Mediation Skills: How to Manage Conflict and Define your Culture

Program Details
 

Course Format:
 

Hands-on, scenario-driven learning that builds real-world skill and confidence:

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• Guided mediation practice sessions

• Case studies from HR, operations, and leadership settings

• De-escalation language scripts and facilitator checklists

• Emotional intelligence reflection tools

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Duration:

Half-day or Full-day options

Delivery:

In-person or Virtual

Audience:

HR Professionals, Team Leads, Executives, Managers

Why This Training Matters
 

Every workplace faces conflict. The difference between dysfunction and success lies in how leaders respond.

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This program provides a practical framework to manage disputes early, fairly, and constructively, empowering professionals to strengthen team relationships and protect organizational culture.

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Participants learn to:

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• Recognize early warning signs of conflict

• Stay calm and neutral under pressure

• Use mediation tools to guide productive conversations

• Transform disagreement into opportunity for growth

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What You’ll Learn

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Key Outcomes

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✔ Recognize and de-escalate workplace conflict
✔ Apply structured dialogue methods to reach understanding
✔ Strengthen listening, empathy, and emotional intelligence
✔ Respond confidently to high-stakes or emotional situations
✔ Transform tension into collaboration and innovation

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Why It Works

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Our facilitation model blends mediation strategy, leadership coaching, and communication science to help participants move from reaction to resolution.

Participants leave with:

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• Confidence to address issues early and professionally

• A repeatable step-by-step mediation framework

• Greater empathy and neutrality in difficult conversations

 

    “Resolution isn’t about avoiding conflict — it’s about mastering it.”

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About the Facilitators

Together, they guide organizations to create cultures of accountability, communication, and respect through practical, human-centered training.

 

Martin Fehn

BA, Business Administration
Marketing & Technology
20+ years leading and developing cross-functional teams in innovation and tech environments.

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Leticia Fehn

BS, Organizational Management

M.D.R., Pepperdine University of Law 

20+ years advising Fortune 500 leaders on conflict resolution and organizational communication.

 

Ready to build a culture of constructive communication?
Empower your teams with the tools to resolve conflict — before it escalates.

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